At Dhanush Veda, we want you to receive your order in good condition. If there is an issue with your order, please contact us so we can assist you.
Eligible Returns
Returns or replacements may be considered in cases where the product received is damaged, defective, incorrect, or materially different from the product ordered.
Reporting an Issue
Please contact us within 48 hours of delivery if you receive a damaged, incorrect, or defective product.
Please provide your order number and clear photographs of the product and packaging. Additional information may be requested to help us investigate the issue.
Product Condition
For eligible returns, the product should be unused, unopened, and in its original packaging unless the issue itself makes this impossible.
Non-Eligible Returns
Returns may not be accepted for products that have been opened, used, damaged after delivery, or altered by the customer, except where required by applicable law.
Return Approval
All return or replacement requests are subject to verification and approval by Dhanush Veda.
Refunds
Where a refund is approved, it will generally be processed to the original payment method.
The time taken for the refund to appear in your account may depend on the payment provider or bank.
Contact Us
For return, replacement, or refund assistance, please contact Dhanush Veda.
Phone: +91 7974542995 (WhatsApp or Call)
Email: dhanushveda.help@gmail.com